Orders for custom imprinted items are only processed when we receive a singed order from the customer acknowledging artwork specification and pricing.

We will accept returns only when custom merchandise was printed, imprinted or embroidered inconsistent with the order signed by the customer. Merchandise that is defective or damaged in manufacturing will be credited or replaced as appropriate upon inspection by our staff or agent. Merchandise damaged in shipment will be subject to claim with the common carrier or courier.

All returns must receive prior approval from The Skyline Group.

We strive to make on-time deliveries with every order and in over 99.7% of the time we do. However, we are not responsible for deleveries not made on time for reasons beyond our control.

Customers concerned about product specifications, quality, functionality, size, color, etc. should request and inspect a sample before placing an order.

Orders for parochial school uniforms or any other pre-decorated stock clothing items will be accepted for return of a different size within 30 days of purchase provided the item is returned clean and unwashed. All returns must receive prior telephone or e-mail authorization and be returned at the customers expense. Parochial school uniform returns may be made thru the school office.

All returns must receive prior approval from The Skyline Group.